Browse the Questions We Hear Most
This FAQ covers the specifics your account actually runs on — how to fund your wallet with PayPal, Venmo, or a Play+ prepaid card; what identity verification looks like and why it happens; how withdrawals are processed and what triggers a review; and which states can currently access the lobby. We've organized answers by the moments they matter: account setup, payments in
and out, game access, and getting support when something goes sideways. Players in Chicago tell us the payment questions come up most, so those get the most detail below. Access and availability depend on state law and where local law permits — we flag that where it's relevant. If your question isn't listed, the live chat channel connects you to a real
person, not a bot script.
- PayPal deposits
- Venmo withdrawals
- Play+ prepaid
- State eligibility
- Account verification